A Proxmox self-service portal your customers run themselves
A Proxmox self-service portal lets customers reboot, reinstall, open a console and reset passwords on their own VMs without writing to you. NexoVirt gives every customer that portal on your nodes, which cuts tickets: routine requests stop landing in your support inbox.
What can customers do without a ticket?
Every routine action that used to wait for you, available at any hour on their own servers.
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Reboot a stuck server
Start, reboot, shut down and stop sit on every server page. A hung VM is back in seconds, not after your next shift.
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Fix SSH from the console
A terminal or graphical screen opens in the browser with no client to install, so "SSH is broken" becomes something the customer solves.
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Reinstall from your templates
Customers pick one of the OS templates you publish and reinstall in place. The server keeps its IP address.
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Snapshot before risky changes
Take a snapshot before an upgrade and roll back if it goes wrong, without asking you to restore anything.
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Manage keys and passwords
Add and remove SSH keys, reset the root password and turn on two-factor sign-in from their own account pages.
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Check usage before asking
Live CPU, RAM, disk and network charts answer "is it slow or is it me?" before it becomes a support thread.
Which support tickets turn into a button?
Typical hosting requests, and what the customer does instead.
| The ticket you get today | What the customer does instead |
|---|---|
| "My server hangs, please reboot it." | Clicks Reboot, or Stop and Start. |
| "SSH is broken, can you look?" | Opens the console in the browser and fixes it. |
| "I lost my root password." | Resets it from the server page. |
| "Please add my new SSH key." | Adds it under SSH keys. New installs pick it up. |
| "Can you reinstall with another OS?" | Reinstalls from your OS templates. |
| "I want a safety net before an update." | Takes a snapshot and rolls back if needed. |
| "Is my server down or is it me?" | Checks the status and live CPU, RAM, disk and network charts. |
Your team gets its time back for the requests that need a person: capacity, networking, sales.
Is it safe to let customers do this?
Self-service only works if customers stay inside their own servers and you can still step in.
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Only their own servers
Every action is checked on the server against ownership before it reaches Proxmox. The customer portal page explains the isolation model.
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You can always step in
"Log in as customer" shows you exactly what they see, so you answer from the same screen. Every impersonation is logged.
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Limits stay yours
Plans set cores, RAM, disk, traffic and expiry. Customers act inside those limits and never change them.
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Mistakes are recoverable
A broken install is one reinstall away, a bad update one snapshot rollback away, without a restore from you.
Proxmox self-service portal FAQ
What is a Proxmox self-service portal?
A Proxmox self-service portal is a scoped area where each customer manages only their own VMs and containers: power controls, an in-browser console, SSH keys, two-factor auth and live usage, without ever touching the Proxmox web UI or your admin panel. It turns Proxmox into a hosting panel where customers help themselves while you keep full control of the nodes.
How is self-service kept safe on a shared Proxmox cluster?
The server checks ownership on every view and every action, so a customer can never see or touch a guest they do not own, and the Proxmox UI, API credentials and admin panel are never exposed. The customer portal page explains the isolation model in detail.
What can customers do without opening a ticket?
Start, reboot, shut down and stop their servers, open an in-browser console, reinstall from your OS templates, take and roll back snapshots, manage their own SSH keys and firewall rules, reset a root password, enable two-factor auth and watch live CPU, RAM, disk and network usage, all scoped to their own guests.
Do customers ever see the Proxmox web UI?
No. Customers only reach the NexoVirt portal. The Proxmox VE web UI, the Proxmox API credentials and your admin panel stay completely separate and hidden.
How is the self-service portal different from the customer portal?
They are the same portal described from two angles: "customer portal" emphasises per-tenant ownership and isolation, "self-service portal" emphasises the hands-off actions customers perform themselves. One multi-tenant portal delivers both.
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